Feedback
Please note: This form is not to be used for any medical queries, including repeat prescription requests and should not be used for urgent issues.
Feedback helps us improve the quality of our service. You can complete the short feedback form above to share your experience with us.
How to make a complaint
We aim to resolve any complaints and concerns quickly, and if possible at the time they arise with the person concerned.
If your complaint or concern cannot be resolved immediately and if you wish to make a complaint, please provide us with details of your complaint as soon as possible so we can establish the issues in a timely manner. If it is not possible to do so, please provide us with details of your complaint within 12 months of the incident that caused the problem or within 12 months of discovering that you have a problem. You may ask for an appointment with the Practice Manager in order to have your concerns dealt with promptly.
You can submit your complaint in writing by the above form, post, by email, or at reception.
What can you expect if you complain?
You should:
- have your complaint acknowledged and properly looked into
- be kept informed of progress and told the outcome
- be treated fairly, politely and with respect
- be reassured that your care and treatment will not be affected as a result of making a complaint
- be offered the opportunity to discuss the complaint with a complaints manager
Unhappy with your complaint outcome
If you have a genuine concern about a staff member or regulated activity carried on by this practice, you can contact NHS North West London complaints team to make your complaint. You can do this by:
Telephone: 020 3350 4567 (This is an automated service. Please leave a message requesting a call back).
Email: nhsnwl.complaints@nhs.net
Write to the team at: Complaint Manager, NHS North West London, 15 Marylebone Road, London NW1 5JD.
If you are not satisfied with NHS North West London complaint team outcome
If you are not satisfied with the way we have dealt with your complaint, you can contact the Parliamentary and Health Service Ombudsman to review your case on 0345 015 4033 or via their website. The Ombudsman is an independent body established to promote improvements in healthcare through the assessment of the performance of those who provide service.